About Us
Since 1989, Vacuum & Sewing World has proudly built a reputation for offering top-tier sales, service, and repairs. Over the years, we’ve become a trusted destination for customers seeking the best in vacuum cleaners and sewing machines. Whether you're in the market for a high-quality vacuum or a durable sewing machine, or you need expert repair services to extend the life of your existing equipment, we are here to provide exceptional solutions every step of the way.
Our team is committed to delivering a personalized experience, ensuring that each customer receives tailored recommendations and guidance on the right products for their needs. We believe that buying a vacuum or sewing machine should be an enjoyable experience, not a stressful one. That’s why our knowledgeable staff takes the time to listen to your concerns, answer your questions, and help you choose the perfect product that fits your home, business, or project.
In addition to sales, we specialize in comprehensive repair services. Whether it's a malfunctioning vacuum cleaner or a sewing machine in need of a tune up, our highly skilled technicians bring years of experience to every repair job. We understand how frustrating it can be when your equipment breaks down, so we make it our mission to get your machine up and running as quickly as possible, often offering same-day or next-day services. Our goal is to minimize any inconvenience, so you can get back to your daily routine with minimal disruption.
At Vacuum & Sewing World, we take immense pride in the quality of our work. We go above and beyond to ensure every customer leaves completely satisfied, whether it's with a new purchase, a repaired item, or the exceptional service we provide. From the moment you step into our store or contact us for a repair, our friendly, dedicated team is here to ensure you have the best possible experience.
Your satisfaction is our top priority, and we’re not happy unless you are. For over 30 years, we've maintained a strong commitment to quality and service, and we continue to be your go-to resource for all your vacuum and sewing machine needs. Let us help you find the right products and services to make your life easier and more efficient.
We appreciate your business and want to ensure clarity on our policies. Please read carefully before completing your purchase:
Sewing Machines
Exchange only within 10 days of purchase
Must be in like-new condition with all original packaging, accessories, and the original receipt
No refunds on sewing machines
Vacuums
Exchange only within 10 days of purchase
Due to hygiene and health regulations, vacuums cannot be returned for a refund, even if unused
Exchange allowed only if the vacuum is in like-new condition with original packaging and receipt
Return Policy
By purchasing from our store, you agree to the following terms and conditions:
1. Sales & Payment
All sales are final unless otherwise stated in our return/exchange policy.
Payment must be made in full at the time of purchase. We accept [list accepted payment methods, e.g., cash, credit/debit cards, financing if applicable].
2. Returns & Exchanges
Sewing Machines: Eligible for exchange only within 10 days of purchase. Item must be in like-new condition with original packaging, all accessories, and a valid receipt. No refunds.
Vacuums: Eligible for exchange only within 10 days of purchase. Due to hygiene and health reasons, we do not accept returns on vacuums, even if unused.
3. Product Condition
Exchanges will only be accepted if the item is in like-new condition and shows no signs of wear, use, or damage.
Items returned without original packaging, missing accessories, or in used condition will not be accepted.
4. Special Orders & Final Sale Items
Special orders, clearance items, demo units, and promotional products may be marked as final sale and are not eligible for return or exchange.
5. Repairs & Warranties
Manufacturer warranties apply where offered. We honor warranties in accordance with the manufacturer’s terms.
Repair services (if offered) are subject to a separate service agreement and/or estimate.
6. Limitation of Liability
We are not responsible for:
Personal data loss or damage caused by misuse of any product.
Any issues arising from third-party services, software, or accessories not sold by us.
7. Policy Changes
We reserve the right to modify these terms at any time without prior notice. Updated policies will be available in-store and upon request.
If you have questions regarding these terms, please speak to a staff member before completing your purchase.
8. Return Shipping
Please note that in the event of an exchange or refund, shipping costs are the responsibility of the customer. Our company does not cover return or reshipment fees unless the item received was defective or incorrect due to our error
Terms of Service
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our store — whether in person, by phone, or online.
1. Information We Collect
We may collect the following types of information:
Contact Information: Name, phone number, email address, and mailing address
Purchase Information: Items purchased, date of purchase, and transaction details
Warranty or Service Information: Product serial numbers and service history
Optional Marketing Info: If you choose to join our mailing list or enter a promotion
We do not store or process credit card numbers ourselves — all payments are handled securely by our payment processor.
2. How We Use Your Information
We use your information to:
Process purchases and exchanges
Register product warranties
Provide customer service and repairs
Send important updates (e.g. policy changes, store notices)
Contact you about services you’ve requested
Send occasional marketing emails (only with your consent)
3. How We Protect Your Information
We take reasonable precautions to safeguard your personal data, including:
Limiting access to customer information
Using secure systems for invoicing and communications
Never selling or sharing your information with third parties for marketing purposes
4. Sharing Your Information
We only share your information when necessary to:
Register warranties with manufacturers
Comply with legal obligations (e.g., fraud prevention or law enforcement)
We do not sell or rent your personal information to third parties.
5. Your Choices
You can:
Opt out of marketing emails at any time
Request a copy of your personal information on file
Ask us to update or delete your customer record (unless required for legal or warranty reasons)
6. Policy Updates
We may update this Privacy Policy from time to time. The most recent version will always be available in-store or upon request.
7. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us at:
Vacuum & Sewing World
916-899-2075
vacuumandsewingworld@gmail.com
Privacy Policy
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